Terms of Service

PaidGuard is software-as-a-service. You sign up, connect your Stripe, we retry your failed payments. Fair, transparent, no surprises.

• You must be 18+ to use PaidGuard.
• You're responsible for activity under your account. Use a strong password.
• You must own or have authorization to connect the Stripe account you link.
• One person, one account. No account sharing.

You may NOT use PaidGuard to:

• Spam customers (we throttle dunning emails for a reason).
• Harass or threaten customers who haven't paid.
• Send dunning emails without proper authorization from your customers.
• Attempt to circumvent rate limits or security measures.
• Reverse-engineer or attempt to extract source code.

• Free trial: 30 days, no credit card required.
• Paid plans: billed monthly or per-recovery (Performance tier). You can cancel anytime from your dashboard.
• Refund policy: if PaidGuard doesn't recover at least 2x your subscription cost in the first 90 days, email hello@paidguard.io for a full refund. We're confident in the product.
• Performance tier minimum: starts at $0 for first 90 days; after that, $99/mo minimum applies, capped at $999/mo.

We target 99.9% uptime (less than 45 minutes of downtime per month). Live status: paidguard.io/status. We provide credits for sustained downtime at our discretion.

You own your data. We access it only to operate the service you've signed up for. See our Privacy Policy for details.

You may terminate at any time from your dashboard. We may terminate accounts that violate these terms. Either way, your data is available for export for 30 days post-termination.

To the maximum extent permitted by law, PaidGuard's liability is limited to the amount you've paid us in the past 12 months. We're a tool—we're not liable for business outcomes (lost revenue, churned customers, etc.) that may result from using or not using the service.

We may update these terms. We'll notify you via email at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the State of California, USA. Disputes will be resolved in San Francisco County courts.

Terms questions: hello@paidguard.io